535 Workplace and Employment Mediation 8, 9 April 21 on Zoom

Workplace & Employment Mediation Workshops
8 - 9 Apr 2021 10:00 - 17:00 | Zoom
2 Days (12 Hours) £480.00 + VAT Course code: 535 WP Zoom 8, 9 April 21

Course Details

Course Details

Workplace and Employment Mediation Course

Because of the ongoing rules, this course will be entirely on Zoom 

The course is also available later in the year live in person 

Led by the co-authors of 'Practical Mediation' - Jonathan Dingle FRSA and John Sephton, a leading Workplace and  Employment Mediator, Coach and Employment Expert this is an outstanding course for those who have already passed their foundation week of training.  With more than 40 years experience of mediating, Jonathan and John's feedback is outstanding and the learning (appropriately) both practical and intellectually rigorous taking into account the new WFH/COVID era.   They are supported by an excellent faculty full of insights and wisdom. 

The aim of these two days is to provide delegates with the ability to mediate workplace, employment, and related conflicts with skill and confidence.  The course also looks at discrimination, abuse, bullying, and harassment.  It is offered as delivered to the NHS and other government agencies and is thus especially useful to those workign in this area. The course is recognised for CMC Workplace Mediation registration.

The leaders provide an insight into the changing workplace, conflict and its causes; they consider the workplace relationships; stakeholders; grievance and disciplinary measures; timing and engagement; pre-meetings; dealing with deep emotion and the boundaries of confidentiality. The course allows mediators to move into the wider range of work that is available with organisations including the NHS, armed services, and local government.

This fascinating course also provides guidance on moving to the transformative; identifying the pathway to progress, encouraging a durable and sustainable future; mediator follow-up, the role of coaching; workplace or employment mediation; settlement and compromise agreements.

The leaders will cover a wide range of issues including human rights, idle gossip, loss of operational time, behaviours, unwanted attention, gender issues, diversity, trust, unwilling or reluctant participants, - and solutioneering and health and safety matters.

The are four case studies and considerable teaching, reading, and learning to be done. 

The feedback is remarkable and demand is high for this useful and continually impressive course.

Course Schedule

The course is flexible to the needs of the delegates with learning objectives agreed and set at the beginning of the day.

Learning outcomes include 

  • Understanding the contexts for mediation 
  • Understanding the business case for mediation
  • Gaining insight into workplace conflict and its causes
  • Understanding how people respond to conflict and the impact of change
  • Being able to see the "workplace relationship" – the needs of both employer and employee
  • Gaining insights into Contracts of Employment
  • Learning how to apply Practical Mediation in the workplace and employment setting 
  • Learning the role of mediation within the grievance and disciplinary process.
  • Learning how to plan a Workplace Mediation; timing and engagement – a bespoke approach
  • Applying the Workplace Mediation Agreement and the boundaries of confidentiality
  • Learning how to use and deploy pre-meetings (Including Demonstration)
  • Applying mediation skills in bespoke case studies
  • Learning how to deal with deep emotion and perceptions, needs and concerns
  • Learning from a demonstration Workshop and Discussion
  • Understanding the contrast between Workplace and Employment mediation
  • Learning how to reach and record effective Settlement Agreements



An excellent course, the tutors are knowledgeable and the skills developed effective. As a solicitor who specialises in advising other lawyers I have used a range of training providers and the training here is first rate.
Paul Bennett
Partner Professional Practices & Employment